d. he thought money should only be allowed for those in trades. A. milk producers* These servers are commonly referred to as baristas although actual owners and higher-level managers with Starbucks franchises are referred to within the company as partners. The relationship between Starbucks and the baristas is somewhat controversial concerning the issue of labor-management relations. AACSB: Analytical. What is the projected market size and growth rate of the Decaf Coffee Market? Fortunately, I know people that focus on the profit as well as everyone and everything around them and are doing perfectly fine. Nam lacinia pulvinar tortor nec facilisis. Provide at least two examples of how employees' expectations of work have changed in modern business. b. ethics is about what someone does Also, the manager of a company's ethical duty is to hire people that seems best for the job and not based on the color of their skin. EEOC (Equal Employment Opportunity Commission)Employees are legally protected from employment discrimination on the basis of that characteristic. c. marketing The Starbucks franchises in New Zealand have also been accused of underpaying their younger workers. ), how to distribute resources fairly and evenly It must determine which are Describe at least two ethical duties an employer owes to their employees. Another example is a future stakeholder, whose status will arise during later such as media and government. Starbucks has also faced lawsuits concerning efforts to withhold tips from employees. The most immediately visible and representative employees of Starbucks are the individuals that engage as servers in Starbucks stores. local, state, national, and international laws and regulations. FedEx and UPS. A. entities and people invested and influential in the success of an organization* marketplace, Starbucks has an opportunity to lead by example. Observing the company's liquidity, Starbucks has around $2.6 billion in cash and short-term borrowing facilities of $3.5 billion. Which concept means that the owners (shareholders) of corporations, as well as directors and managers, are protected by laws stating that their losses in case of business failure cannot exceed the amount they paid for their shares of ownership? as compromising the mission of Ben & Jerrys as envisioned by its founders. Every country has their own preferences; from the food they eat to even the the type of cloth they to wear. \end{array} FedEx and UPS, two of the largest shipping companies in the world, have both stopped sending shipments to Russia. Mansell, S. (2013). Utilitarianism (the first normative approach to)- an ethical action is one whose consequence achieves the greatest good for the greatest number of people. b. ethical principles that apply everywhere despite differences in time, geography and culture What is a "pay-to-pollute" system that charges a fee or tax to those who discharge carbon into the air? Intellectual- includes knowledge, wisdom, and prudence (the most important one). changes. Protected classes are created by both federal and state law. Certainly, programs of these kinds that have been maintained by Starbucks have been beneficial to some employees and are consistent with the principles of stakeholder ethics. Sample Answer: Ikea is a multinational furniture store. In three to four sentences, describe the difference between legal compliance and social responsibility. Describe what type of goal each is. Which. People have argued that CSR initiatives based on environmental or social justice instead limit shareholder wealth and that the world's largest corporations executives consider the interests of a broader set of stakeholders, rather than only stockholders. STARBUCKS CASE PART 3 - GROUP 1. C. chief executive officer* Blooms: Remember The Starbucks Foundation will build upon its existing efforts to invest in the communities we serve with $1.5 million in neighborhood grants, prioritizing grassroots and community-based nonprofit organizations focused on local impact.These grants aim to uplift organizations led by and that serve Black communities and will support nearly 400 local nonprofit organizations across the country. Technology companies such as Facebook, Apple, and Yahoo (now owned by Verizon) have reported gender and ethnic shortfalls in their workforces. Starbucks is opening small cafes half the size of existing cafes. Answer: False. (A)[1,3](B)[0,2](C)[3,4]. Develop or acquire assets and skills needed to implement the strategy. (Select all that apply. and China, for example, by adapting to local cultural norms. Which of the following is changing the environment in which many of the world's industries compete? Which is the primary law prohibiting religious discrimination in the private sector workplace? List and briefly describe the two types of virtues identified by Aristotle. Rachel Carsons 1962 book, True or false? including surveys or social media, for example. PR was necessary for activists to gain a following, formulate a common message against Starbucks, and keep the company accountable to the public for this incident. The price of plastic straws had been increasing and Starbucks saw the proposal as an opportunity to both please stakeholders and cut costs d. Many cities were already considering plastic straw bans and agreeing to the proposal allowed Starbucks to act before regulatory action was taken How has Starbucks used technology to improve its products? governance views, shareholders and boards of directors are given priority. Misunderstanding and lack of communication tend to happen even more. In a short paragraph, explain how entrepreneurs can still remain ethical while focusing on profit. The international standard providing guidance on social responsibility, called ISO 26000, defines a stakeholder as an "individual or group that has an interest in any decision or activity of an organization." Stakeholders may include s uppliers, internal staff, members, customers (including shareholders . d. mercantilism, which of the following definitions best describe moral agency? American men were arrested while waiting for a friend at a Starbucks. As for ethical duties, they are standards based on human principles of right from wrong. B. occurs during the monthly vulnerability scanning. I think of it like renting things temporarily rather than selling them permanently. Which of the following are Starbucks' stakeholders? the risk of stakeholder displeasure and critique, which could result in bad publicity for a AACSB: Application, Analytical, Difficulty: Moderate Each employee prides in working in an organization that acknowledges his efforts. D. dining/food service, Which of the following are stakeholders? A. wages Do companies have the responsibility to market their products with integrity? All stakeholders must be treated the same. simply advertising. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. The airline is now focused on promoting Muslim Malaysian Airlines is another example of a company responsive to the stakeholder process. From just a narrow storefront, Starbucks offered some of the world's finest fresh-roasted whole bean coffees. Community members may view big box stores as a threat to small businesses' livelihood. Coffee and tea growers are Starbucks ' main stakeholders who supply the needed raw materials. Rawls's theory of justice views individuals as human resources, with their natural state as needing governance, and subjects them to a social contract of subjugation. If you feel harassed, prejudiced against, or disadvantaged in your workplace, you may file a complaint with the ________. One big issue access economy has is lack of regulations, especially when it comes to overseeing the products and services exchanged during the transaction. \end{aligned} virtue ethics (the third normative approach)- focuses on the character of the decision-maker. Which of the following are Starbucks' stakeholders? a. implementation of values Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ability to create, manage and deliver Workday reports and Dashboards for different stakeholder groups; Experience of managing and support of Operational changes such as re-organisations, identifying impacts on Workday; Experienced with internal and external audits, able to demonstrate a positive improvement approach (a) What is Friar Lawrence's plan for Juliet? Starbucks Coffee Company supports its competitive advantages through the characteristics of its corporate structure. Blooms: Analyze, Evaluate f(x)=x48x2+16f(x)=x^{4}-8x^{2}+16 The concept of corporate social responsibility (CSR) involves the idea that corporations are not merely enterprises whose sole purpose is to generate revenue but organizations that are members of the communities and societies of which they are a part. Customer relations are also an essential component of the business model that has been developed by Starbucks. cows and also pollutive, concentrating animal waste in the ground, air, and water. They need to develop sustainable sources of quality beans. Blooms: Understand One that not only. Which of the following is considered the most important internal stakeholder of a corporation? C. her portrayal of the character offended shareholders Which of the following is the lesson learned from the Edsel story? Farmers supply the coffee grains and tea that are necessary for production. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. MANGMT 4970 EXAM 1 (QUIZ QUESTIONS & CONCEPTS), Allen Cognitive Levels (ACL) & Allen Diagnost, CompTia A+ 220-1001 Core 1 Certification Prac, John David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine, Service Management: Operations, Strategy, and Information Technology, Information Technology Project Management: Providing Measurable Organizational Value. a. In the Supreme Court ruling Citizens United v. Federal Election Commission, which Amendment was at the center of the case? Laws dictate all ethical responsibilities that a company may owe key A common law or principle stating that officers, directors, and managers of a corporation are not liable for losses incurred when the evidence demonstrates that decisions were reasonable and made in good faith is known as ________. c. Assume that Humongous bank is part of a multibank system. focused on stakeholders, and perhaps instead concentrated on consumers or shareholders, could Sample Answer: Customers are articulate about their views of a company. Starbucks competes with many other coffeehouses, including Dunkin' Donuts, McDonald's, and Caribou Coffee. The traditional approach to business ethics that has been championed by many corporate leaders echoes the sentiments of the late Nobel Laureate economist Milton Friedman, who famously stated that corporations ultimately have no ethic responsibilities other than to increase the value of the corporation for shareholders. b. Do you think she believes the brain chemistry of romantic love and the response to rejection is rational or irrational? Starbucks prioritizes employees in its corporate social responsibility efforts. This is viewed AACSB: Application, Difficulty: Difficult Which commercial transaction in the New World exemplifies the complexity that results when different cultures, experiences, and ethical codes come into contact? For the long term, business operations need to inculcate stakeholder In the United States, Ikea displays f(x)=x48x2+16, (A)[1,3](B)[0,2](C)[3,4](A)\ [-1,3]\qquad (B)\ [0,2]\qquad (C)\ [-3,4] They have clearly defined symbolic speech and what type of symbolic speech is protected. b. Samsung's warned customers that the machines could tip over B. her portrayal of the character was not approved Which of the following is true of Court decisions concerning symbolic speech? (promenades; tarries). Pellentesque dapibus efficitur laoreet. D. Evaluating the salary and benefits of senior management*, Which employee typically reports directly to a board of directors? Communities and institutional investors seem unhappy with the ethical posture of the company . a. leads people to treat others as a means to an end The following is a guide to engaging successfully with stakeholder groups. A. her portrayal of the character was insincere Starbucks that would result in change to the issue of racism in America. Certainly, Starbucks is a firm that contains or is associated with many kinds of stakeholders. Entrepreneurs can still remain ethical while focusing on profit because they can't afford to have people disliking them as well as creating drama. A decision to be less Which of the following are Starbucks' key stakeholders? When expanded it provides a list of search options that will switch the search inputs to match the current selection. An analysis of perceived priority of shareholder impact should include which of the following? How do Donaldson and Preston reconcile the three stakeholder approaches? If the heirs of the business owner want to continue the business in their own names, they will be considered a new business, even if they are using the assets of the old business. The principles of stakeholder ethics overlap with the parallel principles of corporate social responsibility. Which concept holds that workers should be paid on the basis of the value of their job to the organization? AACSB: Analytical, Difficulty: Moderate About Path Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. * Answer: False. The images of smoldering tank cars, plumes of thick black smoke and a charred rural Ohio town reeling from the fiery Feb. 3 Norfolk Southern train derailment have sparked calls for tougher rail . Answer: True, True or false? . Acculturation refers specifically to the cultural transmission and socialization process that stems from cultural exchange. True or false? Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. It is in a business's best interest to promote human flourishing within the organization by providing ________. AACSB: Reflection, Difficulty: Difficult Explain an employee's common law duty of loyalty to their employer. AACSB: Application. \text { Cost } & \$ 930 & \text { Years to maturity } 10 & Lorem ipsum dolor sit, s ante, dapibus a molestie consequat, ultrices ac magna. a. milk producers operations (CAFO). Millennials are ten times more likely than older generations to change jobs, and 90 percent will change jobs within the first year. d. embraces freedom and a sense of divinity, the advantage of justice theory over other ethical systems is its Blooms: Apply These competitive advantages are essential for interacting with the industry environment, which involves the strong force of competition shown in the Porter's Five Forces analysis of Starbucks Corporation.The company competes against large and small coffeehouse businesses, as . In several sentences, describe how ethical standards can shift with geography and time. Among the most important stakeholders with regard to Starbucks are the company's employees, customers, suppliers, investors, government, and the environment. Draw a T-account for the bank after this first round of loans has been made. Before-tax cost of debt and after-tax cost of debt: David Abbot is considering purchasing a Sony bond. CSR includes the duties a corporation many owe a duty to to benefit to many stakeholders, customers, the community, the environment, employees, media, and the government. Employees are one of the most important internal stakeholders of Starbucks. McDonald's London, England, United Kingdom1 month agoBe among the first 25 applicantsSee who McDonald's has hired for this roleNo longer accepting applications. Laplume, A., Karan, S. & Litz, R. (2008). An employees common law duty of loyalty to their employer prohibits the employee from using a former employer's confidential information and trade secrets on behalf of a subsequent employer as well. True or False: The environment is not considered a stakeholder, True or False: Goodwill . c. humanistic business model Therefore, some employees work for Starbucks to gain that status. B. urban and suburban communities* a. an enumerated power listed in the constitution in the Bill of Rights Which of the following describes the efficacy of legislation like the California Transparency in Supply Chains Act? Blooms: Analyze Defectives16121414911118157812121516917161313151110109. Which of the following sources of ethical guidance for businesses includes criminal penalties? No.The responsibility a producer has is always being honest, even with their marketing campaigns. Explain Lynn Stouts view of the role of shareholders and the implication for stakeholder Also, a bribery is very unethical and can look bad for the business. Starbucks CEO Kevin Johnson earned a $1.86 million bonus in fiscal year 2020 in addition to a larger retention award, designed to. Mitchell, R. K., Agle, B. R. & Wood, D. J. companies. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. What CSR lesson did Starbucks convey when it closed its stores for a day? Read the following scenario and use the following five key questions in stakeholder management to determine how Starbuck's should handle this stakeholder: A few years ago, Starbucks identified three areas in which government could impact the company's ability to maximize profits in its Corporate Social Responsibility Report: (1) U.S. Tax . A. chief legal officer Which of the following is not an example of a diffused shareholder? AACSB: Application, Difficulty: Easy Shareholders are certainly an important component of the stakeholders of a corporation (Freeman & Moutchnik, 2013). c. a business owner's protection against loss of personal assets The triple bottom line focuses on three things: profit, people, and planet. Decaf Coffee Market Size is projected to Reach Multimillion USD by 2028, In comparison to 2023, at unexpected CAGR . companies that intentionally keep hours at less than 29 to avoid more costly regulations like the ACA A. finance* c. coffee and tea growers Explain how owners benefit from doing business as a corporate entity. The coffee farmers supply coffee to Starbucks. Among the most important stakeholders with regard to Starbucks are the companys employees, customers, suppliers, investors, government, and the environment. (Select all that apply.). a. business should behave ethically, focusing only on environmentalism The company has many stakeholders the following are considered the main stakeholders, employees, customers, suppliers and investors. Another concern that has been raised by Starbucks employees involves the issue of job security and insecurity of hours. Stakeholders: Essentially contested or just confused? Yet there c. methodology for arriving at the truth Nam risus ante, dapibus a molestie consequat, ultrices a, View answer & additonal benefits from the subscription, Explore recently answered questions from the same subject, Explore documents and answered questions from similar courses. (Select all that apply.) Which of the following does Starbucks consider to be a strong asset that helps it build its revenue gains? D. pet owners, Which of the following are the duties of the board of directors? A. industry norms* gender c. her portrayal of the character offended shareholders The three Starbucks founders had two things in common: they were all coming from academia, and they all loved coffee and tea. Car design should focus on being competitive on the road. A. minority- and women-owned small business owners* c. media What was the decision? Pinched supply chains, the decimation caused by COVID, heightened tensions and political unrest, a racial reckoning and a rising generation which seeks a new accountability for business. An external stakeholder is someone who a company recognizes that makes decisions concerning operations. A lot of business' only focus on how much profit or loss their company has when they should also take into account on how their employees are doing and on the impact their business has on the economy. Ben & Jerrys, an ice cream company known for its founders social C. It is ineffective because it uses consumer stakeholders to pressure suppliers and make As an illustration, Starbucks once became the focus of an alleged controversy involving what some people have claimed is a war on Christmas by issuing holiday cups that were neutral as far as the absence of any references to specific holidays. premise by lawyers and legal-aid groups. a. consumerism This is a lofty goal, especially given Coke products are Although Starbucks lost profit from closing stores, it gained some credibility with communities. Often there is a hierarchy that places consumers or customers first. Maintain strategic stakeholder engagement by working alongside fellow Project Delivery teams, Senior Management and your customers delivery lead/function to identify strategic issues; Oversee the quality assurance of estimates or model within the function to ensure they are fit for purpose with Starbucks in lieu of a civil action against the corporation. d. Samsung's recall paid refunds and limited potential lawsuits, Samsung's recall paid refunds and limited potential lawsuits, what was the reason for Scarlett Johansson's withdrawal from a recent movie? AACSB: Application, Difficulty: Moderate (1997). Quality Glossary Definition: Stakeholder. B. Supervising middle and senior management Today, Starbucks hosted its 30 th annual meeting of shareholders virtually. (Select all that apply.) It also changed its policy of allowing noncustomers to visit its stores and use restrooms. Words and actions like the following emerge: Focus Groups, Surveys, Beta Tests, Small Group Discussions, Grant Requests, Operational Plans, Pitch Decks, Research Projects, Feedback Loops Focus and care for this stakeholder group could not be higher in most cases. About Starbucks Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting high-quality arabica coffee. There are dedicated sites (Select all that apply.) How can you explain the range of mixed economies in the world? A. milk producers* B. urban and suburban communities* C. coffee and tea growers* D. plastic-cover manufacturers (2013). beds, which is acceptable in that culture. Once data are validated, managers present the Cambridge: Cambridge University Press. d. challenges in decision-making, which of the following best exemplifies what ancient athenian ethicists believed? The California Transparency in d. business values, which of the following definitions best describes consumerism? The successful candidate must be a well-rounded leader who can drive and sustain collaboration with Starbucks stakeholders across both Technology and Business, especially within challenging and . PR Related Events and Strategies & Tactics Used Timeline of Key PR Related Events Pellentesque dapibus efficitur laoreet. B. amenities* Answered over 90d ago. AACSB: Application, Real-world, Difficulty: Moderate a. promising to earn less profit per share Unless key leaders have a vision for the organization and themselves, and a path to achieving it, there can be no balance of beliefs about profitability and responsibility, or integration of business with culture. They can be found working as baristas, store managers, or regional executives. Corporations, directors and managers are all protected by laws saying that in most circumstances, their losses in case of business failure cannot exceed the amount they paid for their shares of ownership. nature as stakeholders. c. the theory that global wealth is static and prosperity comes from wealth through extraction AACSB: Ethics, Application. It is ineffective because it only requires disclosure of information about suppliers' working conditions and does not govern those suppliers. The most important function of the board of directors is to hire the president or Stakeholder Relationships: It appears there are growing disconnects among at least some of their stakeholders. consumed by 20% of the worlds population. want companies to treat stakeholders well to encourage customer and employee loyalty. d. the resistance to a culture or way fo life emphasizing consumer goods, the lifestyle characterized by the acquisition of goods and services, which commercial transaction in the New World exemplifies the complexity that results when different cultures, experiences, and ethical codes come into contact? d. business should behave ethically, fulfilling a strategic mission, business should behave ethically, being responsible to all stakeholders, which of the following are starbucks' stakeholders? Customers still enjoy the product and yet competition is growing. By having people from different races, genders, religion, and so on, those businesses are proven to outperform othersAlso, adhering to the traditional business practices of the past can cost them talented employees and loyal customers. Stakeholder management and CSR: Questions and answers. Which of the following is especially important for developing and maintaining employee loyalty to the brand? While there are many disadvantages of job-sharing including need for additional supervisory time, possible disruption of work flow, scheduling challenges for training and meeting, but the worst one in my opinion is communication. Which of the following entrepreneurs is known for having an easygoing personality? Employees Which of the following describes the relationship, if any, between the vision and the mission for a company such as Starbucks? This includes Mexico, which has a Coca-Cola plant Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. the same as information from trusted adults, What are some ethical concerns about advertising? D. plastic-cover manufacturers, Which are some types of stakeholder relationships that a local chamber of commerce would b. Sarbanes-Oxley (Select all that apply. Many baristas have eventually become managers and worked their way up into higher positions within management (Mitchell, Agle, & Wood, 1997). Lorem ipsum dolor sit amet, consectetur adipiscing elit. Which of the following are Starbucks' stakeholders? Identify and describe two factors that determine the ethics of "gift-giving" as opposed to bribery. ), positive customer experiences c. customers are considered high-priority stakeholders ), Local governments are seeking to institute tax advantages to attract business competition. P3-1. 100 %. which are the universal principles of behavior? 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