If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Trustpilot is assessing this review in accordance with our flagging process. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. It is highly recommended to call the police even for the smallest of damages. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. The Car Rental Company must give its consent to repairs and replacements. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Wisecars will not sell or rent any personally identifiable information. Your contract for car rental will be between you and the Car Rental Company. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. I refused to pay and they refused to refund me my $535 back. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. provided by the customer's credit card company. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Wisecars employs limited use of cookies for your safety and does not store any personal data. Only persons listed as drivers on the Car Rental Agreement can drive the car. Please note, it is your responsibility to provide all the above-mentioned documents. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Please read carefully the terms of the Car Rental Agreement before signing it. Please keep in mind that any changes that you make to your booking will probably change the rental price. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. This one doesn't really need an explanation. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Cancellation Protection can be purchased only at the time of booking and is not refundable. available for purchase from the car rental company, or. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. We can accept no further responsibility when there is no out-of-hours service available. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Wisecars falsely advertised vehicles for rental on their website. You can upgrade your car before you start your trip. Fill in your personal information and state your request. Wisecars does not store credit card details. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. This is the second time we have booked with Wisecars and had amazing service. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. %title% %offer% Tbb. Great help received from the kind persons on whatsapp chat yesterday and today. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Minimum age requirements on larger cars may also be higher at some locations. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. 2023 Wisecars. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Your browser settings can be set to inform you before receiving a Cookie. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Even a basic insurance. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Replies to negative reviews in < 24 hours. This information must be sent via email and give Wisecars the relevant details of the incident. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Wisecars is an online vehicle rental broker. Please read the following to know what is included/excluded in our coverage offers. Reply from Wisecars. Powered by. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Verification can help ensure real people write reviews about real companies. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Wisecars does not store credit card details. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If this is the case, it will be clearly stated on your voucher. My trip to NZ had to be cancelled due to the cyclone that hit the area. See the full list of exclusions under section Deductible Protection Products will not cover. Cancellation Protection can be purchased only at the time of booking and is not refundable. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Wisecars does not take responsibility for partners response times. No charge will be made for amending your booking before the start of your rental. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Amendments can only be made up to 48 hours before the pick-up time. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Anyone can write a Trustpilot review. However, you will not be entitled to a refund if: Please check if you provided the correct email address. So you can bag the best deal with total flexibility to change your plans if you need to. 6 Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Alternatively, just sign in or register using your Google or Facebook account. Manage bookings effortlessly. Amendments can only be made up to 48 hours before the pick-up time. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. If not, you will need to purchase the cover at the car rental company counter. Please make sure you return the vehicle to the same rental company from which you collected it. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. 8 Feb 2023. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Wisecars is an independent travel broker who does not represent any particular car rental company. 21 helpful votes. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. DeductibleProtection covers up to EUR 1000 of your deductible. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Save. Alternatively, just sign in or register using your Google or Facebook account. What's Wisecars' cancellation policy? Surely it's illegal in USA to drive with no insurance. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. There might be differences based on offers. Wisecars employs limited use of cookies for your safety and does not store any personal data. I had questions about requirements of car insurance. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. He explained to me patiently and clearly. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). 2023 Trustpilot, Inc. All rights reserved. The car rental company will charge you for the additional driver for the whole time that you have the car. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Your browser settings can be set to inform you before receiving a Cookie. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Any additional charges will need to be paid at the rental counter in the local currency. Wisecars does not take responsibility for partners response times. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Excellent! If you have any questions, please feel free to contact us. All bookings include free cancellation up to 48 hours before the pick-up time. We will send you your rental voucher 48 hours before your pick-up time. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Please note that all additional drivers must also show a valid driving licence at pick-up. You can also find this information in the pick-up and drop-off details. Some Car Rental Companies in some rental countries may also require an International Driving Permit. It might take your bank extra time to settle the amount. Email: cancellations@wisefandi.com Fax: We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Your voucher is normally issued 48 hours before the pick-up time. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Due to this protection, it cannot be read by any third party. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. I will give you a five star rating. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Difference Between Guidelines And Standards, Is Firefighter One Word Or Two, Articles W